The challenge
The biggest challenge lay in the combination of time-critical deadlines due to impending statute of limitations and a high efficiency pressure in paid marketing. PR-driven demand caused extreme fluctuations in the funnel, while users often stepped in with complex questions, legal uncertainties or reservations (e.g. loyalty to VW). In addition, the product was explanatory: long texts reduced completion rates, forms that were too short reduced data quality. The aim was to design the entire funnel in such a way that more leads are gained — while at the same time reducing costs per conversion.
solutions
LEAP developed a holistic CRO approach: Hypotheses were tested on separate campaign landing pages, the copy was streamlined and key messages were clarified more clearly. Different funnel variants — from short forms to multi-stage processes — were systematically tested using an A/B test. Psychologically based adjustments reduced hurdles, addressed objections and strengthened trust. This was supplemented by targeted email recovery flows for abortions. The result was a continuously optimized process that combined efficiency with user-friendliness and delivered fast, measurable results with minimal internal effort.